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Refund & Cancellation Policy

We aim to deliver excellent service. If something falls short, we’ll work with you to make it right. This policy explains when refunds or cancellations may apply.

Eligibility

  • Engagement fees are typically non-refundable once work has commenced, except as required by law or agreed in writing.
  • Prepaid retainers may be refundable for unused time if a project is cancelled by mutual agreement.
  • Third‑party costs (e.g., cloud fees, licenses) are non‑refundable.

Timeframes

  • Requests must be submitted within 14 days from the invoice or payment date to be considered.
  • We will review and respond within 7 business days of receiving your request.

How to Request

  1. Email contact@a2zdigitalsolutions.shop with your company name, invoice number, and reason for the request.
  2. We may request additional information or schedule a short call to clarify the situation.
  3. If approved, refunds are processed to the original payment method within 10 business days.

Cancellations

  • Either party may cancel an engagement as set out in the governing agreement.
  • Fees for work performed up to the effective cancellation date remain payable.

Contact

Questions? Reach us at contact@a2zdigitalsolutions.shop or at the address below:

A2Z DIGITAL SOLUTIONS
gali no. 2, behind sevrage plant, shastri nagar, shiv colony, karnal, Karnal, Haryana, 132001